How much does Uber Eats charge restaurants?
In France, the uber eats commission runs between 25% and 30% excl. VAT of the order value when a platform courier handles delivery. The rate drops to around 15% if you deliver with your own team, and to roughly 6% for orders the customer picks up in person.
These are the figures most partner restaurants report. Your actual rate is in your contract, not in any public rate card. Uber does not publish a single price: it depends on the service you signed up for and on your city.
One question comes up in every operator conversation. The commission applies to the full order total, excluding the courier tip. On a €30 ticket, that's €7.50 to €9 that never reaches your cash register.
The fees, line by line
Sales commission
This is the main deduction. It applies to every confirmed order, with no floor and no ceiling. The higher your average ticket, the bigger the amount taken in absolute terms, which often catches out the more upmarket restaurants.
Service fees and payment processing
On top of the sales commission, the platform charges service fees tied to payment processing, usually around 1.5% to 2%. These are sometimes labelled as a handling charge. They're easy to miss on a monthly statement, but they do stack on top of the headline rate.
Promotion fees
Uber Eats and Deliveroo both offer paid campaigns to boost your visibility in the rankings. They're billed per click or as a percentage of the orders they generate. This budget is optional, but many restaurants end up treating it as a fixed cost.
- Sales commission: 6% to 30% depending on the delivery method
- Payment fees: roughly 1.5% to 2% of the total
- Visibility campaigns: 0 to 8% of the revenue generated
- Sign-up fees: often waived under promotional offers for new partners
Deliveroo: similar rates, differences in the details
Deliveroo charges comparable rates, between 25% and 30% with its own riders. Marketplace listings without delivery sit at around 12% to 15%. The real difference lies less in the headline percentage than in the surrounding terms.
Two gaps are worth your attention. Deliveroo often charges an upfront joining fee of a few hundred euros, where some uber contracts waive it. Conversely, Uber Eats more frequently pushes co-funded promotional discounts as the price of staying well positioned.
In both cases, it's important to understand that the advertised rate is never the final cost. Add the extra fees and the promotions, and the full cost of a delivery channel usually lands between 30% and 35% of the order value.
What's left on a €30 order
The table below compares the types of channel on the same basis: a €30 order including VAT. The amounts are ballpark figures, payment fees included.
| Channel | Total deducted | Left from €30 | Customer relationship |
|---|---|---|---|
| Uber Eats with a platform courier | 27% to 32% | €20.40 to €21.90 | No customer data |
| Uber Eats with your own driver | 16% to 18% | €24.60 to €25.20 | Partial contact details |
| Deliveroo marketplace | 13% to 17% | €24.90 to €26.10 | No customer data |
| Direct order through your own online menu | 2% to 4% | €28.80 to €29.40 | Customer list is yours |
A restaurant doing €8,000 a month in uber orders hands roughly €2,400 to the platform. That's the fully loaded salary of a part-time kitchen assistant.
Why the rate can vary from one restaurant to the next
Two neighbouring restaurants don't necessarily pay the same commission. The rate is negotiable, particularly above a certain volume. Here's what carries the most weight in that discussion.
- Your monthly sales volume on the platform
- The delivery method you use, in-house driver or Uber courier
- How long you've been a partner and when you signed
- How much competition there is in your area
- The service tier you selected in Uber Eats Manager
Uber Direct, the on-demand delivery offer, works differently again. You pay a flat fee per delivery, with no commission on the order value. It makes sense when you're already taking payment through your own channel and simply need to deliver without running your own fleet.
Direct orders: a more profitable option?
Going direct doesn't mean leaving the platforms. It means winning back a share of the customers you've already acquired, then getting them to order without a middleman. The only remaining cost is online payment, roughly 1.5% plus €0.25 per transaction.
The mechanics are simple. A customer scans the QR code on the table or on the delivery bag, lands on your online menu accessible by QR code and orders directly from you. You keep the contact details, and therefore the commercial relationship.
That's where the difference shows up over a full year. Shifting 20% of your delivery orders to the direct channel, on revenue of €100,000, means roughly €5,000 recovered. No price increase delivers that result as quickly.
How to protect your margins on each channel
The right approach isn't all-or-nothing. The platforms bring in customers you'd never have reached. Your own channel keeps them. It's entirely possible to run both side by side, provided you manage costs channel by channel.
- Set separate delivery prices on Eats and Deliveroo, with a 10% to 15% uplift
- Keep your low food-cost dishes for the platforms
- Slip a QR code flyer into every delivery bag
- Track the full cost per channel every month, promotions included
On the software side, check what your solution actually covers before committing: order taking, payment, multiple languages, reporting. The online ordering and payment features page sets out what's included for a business like yours. There's a 15-day trial to test it with no commitment.
One last point that often gets overlooked: your digital menu is subject to exactly the same display obligations as the printed one. Prices, allergens, meat origin, the homemade label. The display rules that apply to digital menus apply equally to online orders. An inspection draws no distinction between the two formats.
If you want to act this month, start with a simple calculation. Pull up your platform statement, divide the amount deducted by the total value of the orders, and compare it with the table above. In ten minutes you'll know what your delivery service really costs you.